Shipping Policy

Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It usually takes 1-2 business days for your order. We will send you an email if the processing time takes longer than expected.

*We do not ship internationally*

Shipping

Shipping Method SHIPPING TIME
Standard Shipping(USPS) 8-12 business days

Delivery

You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on lexcool. We will also e-mail you if there is any unsuccessful delivery.

Please contact us within 30 days since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours.

Important Notice:

1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Shipping Post times have been affected.
2. Processing time: In order to guarantee the quality of our products, lexcool.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

Custom Tax or Duty

Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact our customer service by submitting a ticket.

APO/FPO/DPO Shipping

We apologize that military addresses (APO, FPO, DPO) cannot be delivered.For the US territories, please leave a message when you placing the order.

We don't deliver to below countries, Jersey, Guernsey and IsleofMan.

If you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section instead of state or province section.

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